FAQ
Frequently Asked Questions
For Patients
No. You can use SPM Medica from your browser, even on your smartphone.
Before confirming, see the price and payment method. You always receive a receipt .
It depends on the case. For check-ups, follow-ups, and many consultations, an online visit is appropriate; when a physical exam is needed, the doctor will refer you to an in-office visit.
Yes. The folder is in your account and you can share it securely. Always check any regulatory restrictions in your country.
Yes. We process data in the EU , comply with the GDPR , and use encrypted connections . You can download your data and opt out of sharing.
Reduce other apps I’m using, move closer to the router, or switch to a better network. You can reschedule if necessary.
For Doctors
You record the payment and generate a receipt for the patient. If you use an external tax management system, you export the data and import it into your system.
Yes, when required. We provide simple templates and advise you when to submit them. The documents remain linked to the visit.
You upload files during the visit or in the patient’s chat. The documents are visible only to authorized people and are tracked.
YNo. Teleconsultations are useful for many situations (check-ups, follow-ups, second opinions), but when a physical exam is needed, an in-person visit is still necessary.
Yes. It works from a browser on both computers and smartphones. Settings and calendars synchronize.